Robert Rosenwald’s Blog

For the second day in a row I took one of my Volvos into the dealership for routine work. One of the benefits of taking them to the dealer is that they wash the car after doing the service. It seems like every time I go in I get told the car will be done at such and such a time. For the most part they’ve been fairly close as to when the work would be completed. BUT, every time I pay the bill and then they call up for the car to be brought to the front and I wait. And I wait. And after about ten minutes I go back to the cashier and ask again that the car be brought up, and finally it comes. “It was being washed” is invariably the explanation. Now here’s the point. If you say the work will be done in an hour to me that means I can get in the car and drive off in an hour. And if you can’t deliver that then tell me the work will be done in an hour and a quarter.